API & CRM INTEGRATIONS

Connect Your Website to the CRM, Payment Gateways, and WhatsApp Flows Your Business Runs On

Ignited Nepal connects your website to HubSpot, Salesforce, Zoho, Telr, PayTabs, and WhatsApp Business API. We audit your integration setup, map your data fields, build the API and webhook connections, and make sure every lead, payment event, and WhatsApp enquiry reaches your CRM with the attribution data intact. Lead routing is automated, data is clean, and your team stops bridging systems by hand.

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HubSpot, Salesforce, Zoho CRM integration · Telr and PayTabs payment gateway connections · WhatsApp Business API lead routing · Qatar Personal Data Privacy Protection Law-compliant data flows
This is for you if

Who This Is For

Your WhatsApp Business account receives dozens of enquiries a week. They are handled by individual team members, closed on the phone or in person, and never recorded systematically. Your CRM has the records your sales team remembered to enter. It does not have the WhatsApp conversations, the source of the enquiry, or the context of the initial contact. Connecting WhatsApp Business API to your CRM is what turns those conversations into structured pipeline data.

You have a website, a CRM, an email tool, and a payment gateway. Each was added to solve a problem at the time. None of them are connected. New leads enter through three or four channels and get consolidated by whoever has time. Reporting on pipeline is a manual exercise. The time spent on data consolidation is time not spent on clients. An integration architecture project is what makes the stack work as a system.

Your transactions process through Telr or PayTabs but payment events do not reach your CRM or email platform. A customer who purchases is not automatically segmented, thanked, or enrolled in a post-purchase sequence. Customer lifetime value data lives in the payment platform and cannot be connected to campaign or source attribution data. The integration between your payment platform and your CRM is what makes post-purchase automation possible.

What's broken

What's Broken

WhatsApp Enquiries Are Not Tracked as Conversion Events

WhatsApp is the primary business communication channel in Qatar. When a visitor clicks a WhatsApp button on your website, that click is a conversion. But if WhatsApp click events are not captured in your analytics and if WhatsApp conversations are not flowing into your CRM, you have no visibility into which campaigns, pages, or keywords are generating your WhatsApp enquiries. You are measuring form submissions and ignoring the channel that drives the majority of your inbound contact. WhatsApp Business API integration changes that.

Attribution Data Breaks at the Website

Visitors arrive on your website from paid media, organic search, or social. They carry UTM parameters. They read a page and then click a WhatsApp button or fill in a form. But when the enquiry reaches your sales team, there is no record of where it came from. The UTM data was never captured, never passed to the CRM, and never connected to the WhatsApp conversation. Marketing cannot demonstrate what it is generating because the data trail ends at the click.

Lead Routing Depends on Whoever Picks Up the Phone

New enquiries arrive via WhatsApp, contact form, or phone call and get distributed by whoever is available to receive them. If your team is with clients, in meetings, or outside business hours, enquiries wait. There is no systematic routing based on service type, location within Qatar, deal size, or language preference. Automated routing rules eliminate the dependency on manual distribution and ensure every enquiry reaches the right person promptly.

Qatar Personal Data Privacy Protection Law Compliance Is Not Built Into Your Data Flows

Qatar's Personal Data Privacy Protection Law (Law No. 13 of 2016) requires that personal data is collected for specified purposes, that individuals are informed of how their data will be used, and that data is protected when transferred to third parties or to systems outside Qatar. If your website collects personal data that flows to overseas CRM or email platforms without appropriate disclosures and contractual protections, you are carrying compliance risk. An integration audit identifies every data transfer point and assesses whether the handling is documented correctly.

What we engineer

What We Do

Integration Audit

We review your website, CRM, payment gateways, WhatsApp Business setup, and any other platform that touches your customer or lead data. We document what is connected, what is broken, what data is being lost between systems, and where Qatar Personal Data Privacy Protection Law compliance considerations apply to your current data flows. The audit produces a clear map of your integration landscape before any build work begins.

Integration Specification

We produce a written specification for each integration required, covering what data moves between which systems, in which direction, under what trigger conditions, and with what field mappings. The specification covers WhatsApp event capture, form-to-CRM flows, payment gateway webhook handling, and any automation rules required. It is written in enough detail that any competent developer can implement it and serves as the permanent reference document for your integration architecture.

CRM Field Mapping

We map every data point your website, WhatsApp Business API, and payment platforms generate to the corresponding fields in HubSpot, Salesforce, or Zoho. For Qatar-market CRM setups, this includes fields for Arabic name input, Qatar address structure, WhatsApp conversation source, and any deal classification fields specific to your business. Where field types or character set handling create mismatches, we resolve them in the specification.

API and Webhook Setup

We build the connections between your website and your target systems using the appropriate API and webhook mechanisms. For HubSpot, Salesforce, and Zoho, this uses their native APIs. For Telr and PayTabs, payment webhook events trigger CRM updates and email platform flows. For WhatsApp Business API, we connect the API to your CRM so that new WhatsApp conversations create or update contact records and attribution data is captured alongside the conversation event. Every connection is built to specification and tested before handover.

Form-to-CRM Flow

We configure each website form to submit data directly to your CRM in real time, with full field mapping, UTM parameter capture in hidden fields, and conditional routing logic based on form field values. For Arabic-language forms, we ensure that field mapping handles Arabic character input correctly and that the CRM records reflect the original Arabic input rather than a transliteration.

Data Quality Checks

We configure validation rules, deduplication logic, and data cleansing processes appropriate for your Qatar-market contact data. Deduplication accounts for the common case where the same contact initiates contact via WhatsApp and later submits a form, and where Arabic and English name variants of the same person create separate records. Clean data in is the prerequisite for reliable reporting out.

Automation Setup

We build the lead routing rules, assignment logic, notification triggers, and lifecycle stage transitions your CRM requires. For Qatar-market businesses, routing rules can be based on service type, language of enquiry (Arabic or English), deal value, or geographic area within Qatar. WhatsApp enquiries and form submissions are routed through the same logic and produce the same CRM record structure, so your pipeline reporting covers both channels consistently.

Testing

We test every integration end to end with real and synthetic data. We test WhatsApp click event capture, UTM parameter pass-through, form submission CRM record creation, payment webhook CRM updates, automation trigger firing, and deduplication logic for Arabic and English contact variants. Test results are documented and reviewed before any connection goes live.

Documentation

We produce written documentation for every integration: what each connection does, how it was built, where the relevant settings live in each platform, and what to check if something stops working. Documentation is provided in English and Arabic where required by your team.

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What changes

What Changes

Before
After
Before WhatsApp is the primary business communication channel in Qatar. When a visitor clicks a WhatsApp button on your website, that click is a conversion. But if WhatsApp click events are not captured in your analytics and if WhatsApp conversations are not flowing into your CRM, you have no visibility into which campaigns, pages, or keywords are generating your WhatsApp enquiries. You are measuring form submissions and ignoring the channel that drives the majority of your inbound contact. WhatsApp Business API integration changes that.
After After integration, every WhatsApp click from your website generates a CRM contact record with the source campaign, landing page, and any form data captured prior to the click. WhatsApp conversations are logged against the correct contact record. Routing rules assign the conversation to the appropriate team member immediately. Your WhatsApp channel becomes as measurable and manageable as your form channel.
Before Visitors arrive on your website from paid media, organic search, or social. They carry UTM parameters. They read a page and then click a WhatsApp button or fill in a form. But when the enquiry reaches your sales team, there is no record of where it came from. The UTM data was never captured, never passed to the CRM, and never connected to the WhatsApp conversation. Marketing cannot demonstrate what it is generating because the data trail ends at the click.
After With UTM attribution passing through both form submissions and WhatsApp events to CRM records, your marketing team can report on which campaigns and pages are generating qualified enquiries across all channels. The conversation about marketing ROI shifts from opinion to data. Budget allocation decisions are grounded in what the attribution shows.
Before New enquiries arrive via WhatsApp, contact form, or phone call and get distributed by whoever is available to receive them. If your team is with clients, in meetings, or outside business hours, enquiries wait. There is no systematic routing based on service type, location within Qatar, deal size, or language preference. Automated routing rules eliminate the dependency on manual distribution and ensure every enquiry reaches the right person promptly.
After Every completed transaction through Telr or PayTabs fires a webhook that updates the relevant CRM contact record, triggers the appropriate post-purchase email sequence, and feeds your revenue attribution reporting. Customers who purchase receive the right follow-up immediately. Customer lifetime value data connects back to the original campaign source.
Before Qatar's Personal Data Privacy Protection Law (Law No. 13 of 2016) requires that personal data is collected for specified purposes, that individuals are informed of how their data will be used, and that data is protected when transferred to third parties or to systems outside Qatar. If your website collects personal data that flows to overseas CRM or email platforms without appropriate disclosures and contractual protections, you are carrying compliance risk. An integration audit identifies every data transfer point and assesses whether the handling is documented correctly.
After You have a clear record of what personal data your integrations collect, where it is transferred, under what disclosed purposes, and with what protections in place for any transfers to overseas platforms. Your privacy policy accurately reflects your actual data flows. If you receive a complaint or a regulatory inquiry under Qatar's Personal Data Privacy Protection Law, you can respond with a complete and accurate account.
How it works

Process

  1. 01

    Integration Audit

    We review your complete technology stack, including your website, CRM, payment gateways, and WhatsApp Business setup. We document what is connected, what is broken, what data is being lost, and where Qatar Personal Data Privacy Protection Law compliance considerations apply. The audit takes one to two weeks and produces the foundation for all subsequent work.

  2. 02

    Specification and Field Mapping

    We produce the integration specification and CRM field mapping document, covering every data point, every connection, every trigger, and every automation rule required. WhatsApp event capture, payment gateway webhooks, and form flows are all specified before any build work begins. We review the specification with you and confirm it before building.

  3. 03

    Build, Configure, and Test

    We build each integration according to the approved specification. We test every connection end to end including WhatsApp click capture, payment webhook handling, Arabic character input in forms, UTM pass-through, automation trigger firing, and deduplication logic. Test results are documented before any connection goes live.

  4. 04

    Handover and Documentation

    We hand over complete written documentation in English and Arabic as required, conduct a walkthrough with your team, and remain available during a post-launch support period to handle any issues that arise in the first weeks of live operation.

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Common questions

FAQ

WhatsApp Business API is different from the regular WhatsApp Business app. What does API integration actually involve?

WhatsApp Business API allows businesses to send and receive messages programmatically through approved third-party platforms, rather than manually through the WhatsApp Business mobile app. For CRM integration purposes, we use the WhatsApp Business API to capture inbound message events and attribute them to the correct website session and contact record. This requires a Meta Business account in good standing, an approved WhatsApp Business API connection through a Business Solution Provider, and a CRM configuration that can receive and record the event data. We handle the full configuration and connect it to your CRM so that WhatsApp enquiries are as structured and traceable as form submissions.

We use Telr for payments. How do Telr webhook events connect to our CRM?

Telr supports webhook notifications for transaction events including payment success, failure, and refund. We configure your Telr account to send these events to a webhook endpoint we control, which validates the event and writes the relevant data to your CRM. On a successful payment event, we update the contact record, update any associated deal or opportunity, and trigger the appropriate email platform event for post-purchase automation. We test the full Telr-to-CRM flow with Telr sandbox transactions before the integration goes live.

Qatar's Personal Data Privacy Protection Law is from 2016. How does it apply to data being sent to overseas CRM platforms?

Qatar Law No. 13 of 2016 on Personal Data Privacy Protection prohibits transferring personal data outside Qatar unless the recipient country provides adequate protection, the transfer is necessary for a contractual purpose, or the individual has consented to the transfer. Both Salesforce and HubSpot operate under data processing terms and have infrastructure options that are relevant to cross-border transfer compliance. We identify every overseas data transfer your integration stack performs and document the legal basis applied to each one as part of the integration audit. We recommend you confirm the legal specifics with a qualified Qatari legal adviser.

We receive enquiries in both Arabic and English. How does the integration handle bilingual contact data?

We configure CRM field mapping to preserve the original language of each submission. Arabic-language form submissions map to CRM fields with appropriate character set handling so that Arabic text is not converted or distorted. Where the same contact submits in both Arabic and English on separate occasions, deduplication logic identifies the match by email address or phone number and consolidates the records rather than creating duplicates. Routing rules can also use the form's language version as a routing variable, directing Arabic enquiries to Arabic-speaking team members and English enquiries to the appropriate counterpart.

Our business operates across both Qatar and other GCC countries. Can the integration handle multi-country routing and attribution?

Yes. CRM routing rules can use country, location, or any other field as a routing variable. If your website has separate landing pages for Qatar and other GCC countries, UTM parameters and page URL data pass to the CRM and routing rules direct the lead to the correct regional team or pipeline. If Arabic and English page versions serve different country segments, the integration captures the page variant as part of the attribution data. Multi-country pipeline reporting is achievable once the attribution data is flowing correctly into the CRM for every submission.

Our team

The people behind the work

Not a black box. Real specialists you can call, with their names on the work.

Niraj Raut

Niraj Raut

Founder — Ecommerce SEO
Keshab Joshi

Keshab Joshi

PPC Expert
Hawrry Bhattarai

Hawrry Bhattarai

Google Ads Expert
Arogya Rijal

Arogya Rijal

SaaS SEO Expert
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Your WhatsApp Enquiries, Form Leads, and Payment Events Should All Be in One Place

Every enquiry that arrives on WhatsApp and never reaches your CRM, every form submission without source attribution, and every payment event that does not trigger a post-purchase sequence is a gap in your data and your revenue operations. An integration audit shows you exactly where those gaps are. We find them, build the connections, and document everything so your stack runs without manual intervention.

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