AI engines are not confident enough in your entity to cite you consistently.
AI engine citation is, in part, a confidence function. When ChatGPT or Perplexity processes a query about businesses in your category, it weights entities it can verify with multiple consistent, authoritative sources higher than entities with thin or contradictory data. Most US businesses believe their entity presence is adequate because they appear in some Google searches and have a Wikipedia article. In reality, the quality and completeness of their entity data — across Wikidata, structured directories, news archives, and other sources — is frequently insufficient to generate consistent AI citation at the level their brand reputation would suggest.