The website leads with the firm's story before the client's problem
A homepage that opens with the firm's founding year, its Martindale-Hubbell rating, and a message from the managing partner is answering questions the potential client did not ask. The client who found your firm through a Google search for "personal injury attorney Chicago" needs to see, within the first few seconds, that you handle personal injury in their area and that contacting you is easy. Everything that comes before that confirmation is friction.