CRM for tradies and Australian businesses tired of losing jobs to missed follow-ups.

Zoho CRM is the best starting point for most small Nepali businesses in consultancy, travel, and education. It has a generous free tier, supports Nepali business workflows well, and integrates with WhatsApp Business API and most website platforms. HubSpot is a strong second choice, particularly for businesses with an active content or inbound marketing function. For businesses with highly non-standard processes — specialised tour operators, multi-campus education groups — a custom-built CRM may serve better than either. The right answer depends on your sales process, team size, and how much you want to customise. The system map session is designed to answer this question specifically for your business before any spend is committed.

A standard CRM implementation — configuring Zoho or HubSpot, migrating existing data, connecting WhatsApp and your website, and training your team — takes 6–8 weeks. A custom CRM build takes 10–16 weeks depending on complexity. The system mapping phase (Days 1–5) happens before either, and the output tells you which path is appropriate and what the realistic timeline looks like for your specific situation.

An off-the-shelf CRM like Zoho or HubSpot gives you a working system faster and at lower cost. The trade-off is that you adapt your process to fit the software. A custom CRM is built to fit your process exactly — your pipeline stages, your fields, your terminology, your workflow logic. Custom makes sense when your business has genuinely non-standard processes that off-the-shelf tools can't accommodate, or when you need integrations with local systems (eSewa, Fonepay, Nepali banking APIs) that mainstream CRMs don't support natively. For most small businesses, Zoho or HubSpot is the right starting point.

WhatsApp Business API connects your WhatsApp number to your CRM so that incoming messages automatically create contact records and trigger workflows. When a lead messages your business number, the CRM creates a record, sends an automated acknowledgement, and assigns the conversation to the right team member. Your team still replies via WhatsApp — the conversation looks the same to the customer. The difference is that every message is logged, every lead is tracked, and follow-up reminders are set automatically rather than depending on someone remembering to check their phone.

Your existing contacts, leads, and deal history come with you. Before migration, we audit the data — identifying duplicates, filling gaps, standardising formats. You get a clean dataset in the new system, not a messy import of whatever was in the spreadsheet. For most small-business datasets (under 10,000 records), migration takes 1–2 weeks and runs in parallel with the final stages of the build so it doesn't slow down your go-live date.

No. The systems we build are designed for the people who will use them daily — salespeople, admin staff, team leaders who are not technically trained. Training covers everything from logging in to running pipeline reports. We provide written documentation in plain language and offer two weeks of post-launch support so that any confusion gets resolved before it becomes habit.

A CRM implementation (Zoho or HubSpot configured and connected to your systems) starts at NPR 80,000–150,000 depending on scope. Custom CRM development starts at NPR 250,000 and increases with complexity. WhatsApp integration and automation are typically NPR 40,000–80,000 as add-ons to an existing system. The system mapping engagement (5 days) is a fixed-price diagnostic that gives you a full picture of scope and cost before you commit to a build.

CRMs are most valuable when you're between 3 and 50 staff — large enough that leads are falling through because no single person can track everything, small enough that an enterprise system would be overkill. If you have more than 20 active leads at any time and more than two people touching the sales process, a properly configured CRM will pay for itself in recaptured leads within the first quarter. The businesses that benefit most are exactly the ones that think they're "too small" for a CRM — consultancies, travel agencies, and schools managing dozens of inquiries across WhatsApp with no system behind it.