Services delivered manually that should be a product
Nepal IT companies delivering the same implementation or configuration work for every new client have not productised the repeatable core of what they do. Every new client engagement starts from zero. The first client takes 40 hours to onboard; the tenth client still takes 38 hours because nothing has been abstracted into a configurable product layer. A SaaS product built on the common pattern across those engagements means the second client costs 10% of the first to onboard, the tenth client is nearly zero marginal cost, and the team's capacity is freed from delivery and directed toward product improvement. This is not a technology decision, it is a business model decision. The technology follows once the decision is made.