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Ignited Nepal provides ongoing WordPress maintenance for UK businesses, charities, and publishers. Core, plugin, and theme updates tested on staging before they touch your live site. Security monitoring, uptime monitoring, off-site backups, SSL management, spam and bot protection, and a monthly report that tells you exactly what was done and what was found. A support hours bank for changes and fixes, with no surprise invoices. Built around the requirements of UK GDPR and the notification obligations your site carries.
You built a solid WordPress site two or three years ago and it looked after itself for a while. Now your plugin list is out of date, your WordPress core is a version behind, and you have no idea whether your security scanner last ran successfully. You know something needs to happen but nobody in your organisation owns it. You need a maintenance partner who takes it off your desk completely.
Your WordPress site was built by a freelancer who is no longer available. You have partial access to the hosting account, no staging environment, no documented plugin list, and no backup schedule you can verify. Every update feels like a risk because you do not know what it will affect. You need someone to audit what you have, document it properly, and put a structured maintenance process in place.
You have already experienced what happens when a WordPress or WooCommerce update breaks a site without a tested rollback plan. Pages went blank, the checkout stopped working, or the contact forms disappeared. You need a maintenance process where every update is tested on a staging environment before it is applied to live, and where you have a documented rollback procedure that can be executed without panic.
Your site collects contact form submissions, newsletter sign-ups, customer accounts, or payment data. Under UK GDPR, a WordPress compromise that exposes personal data triggers a mandatory ICO notification within 72 hours. You cannot fulfil that obligation if you do not know your site has been compromised. You need security monitoring that detects intrusions quickly and maintenance practices that reduce the attack surface before an incident occurs.
Out-of-date WordPress installations are the leading cause of website compromises. Every publicly disclosed plugin or core vulnerability is a list of targets for automated scanning tools. If your site is running old versions, those scanners already know about it. Updates are not optional maintenance. They are the primary defence against known exploits.
Applying plugin and theme updates directly to a live site is standard practice at a surprising number of UK businesses. It works until it does not. One incompatible update between a plugin and your theme, or between two plugins that both hook into WooCommerce, produces a broken live site with no tested rollback. A staging environment is not a luxury. It is the difference between testing a problem in private and experiencing it in front of your customers.
Many UK WordPress sites have backups configured at the hosting level through platforms like Kinsta, WP Engine, or SiteGround. Those backups exist and are worth having. They are also stored in the same hosting environment as the site they are meant to protect. An off-site backup to a separate storage location, verified on a schedule, is a different level of protection. If your hosting account is compromised, your on-platform backups are also at risk.
Server errors, plugin conflicts, and security incidents do not occur on business hours. An uptime monitor that checks your site every minute and alerts a human when it goes down catches problems before your customers do. Without active uptime monitoring, downtime is measured by when someone happens to notice, not by when it started.
A WordPress site maintained without documentation is a site only its last maintainer understands. If you change developers, move hosts, or need to investigate why something changed, you need a log of what was updated, when, what was found, and what was done. A monthly maintenance report is not just a reassurance document. It is an operational record.
We begin every engagement with a written audit of your current WordPress installation. We document your WordPress core version, PHP version, full plugin list with version and update status, active theme and child theme, hosting configuration, existing backup schedule, and any security issues we find on day one. The audit becomes the baseline for all future maintenance reports and gives you a complete record of your site's state at the point we took it over.
We set up a staging environment on your hosting platform (WP Engine, Kinsta, or SiteGround UK) or provision one separately if your current host does not support it. All core, plugin, and theme updates are applied to staging first and tested for compatibility, visual breakage, and functionality before being applied to the live site. Updates are never applied to live without a passed staging test.
We apply WordPress core, plugin, and theme updates on a documented schedule. Minor and security updates are applied promptly. Major version updates are tested more thoroughly on staging before live deployment. We document every update applied, the version moved from and to, and any issues found during staging testing.
We configure a security scanner appropriate to your site (Wordfence, Sucuri, or equivalent) and monitor it actively. We check for malware, file integrity changes, known vulnerability matches against your plugin versions, login brute force attempts, and blacklist status. Security alerts are reviewed by a human, not just logged. If a genuine incident is detected, we notify you with a written summary and a recommended response plan within the same business day.
We configure uptime monitoring that checks your site every minute from multiple UK and European locations. If your site goes down, we receive an immediate alert. For clients on our standard and higher plans, we begin investigating without waiting for you to contact us. You receive a written incident report for any outage that lasts more than five minutes, covering when it started, what caused it, and when it was resolved.
We configure automated daily backups stored off-site, separate from your hosting environment. Backups are retained for a minimum of 30 days. We verify backup integrity on a monthly basis and document the verification result in your monthly report. If a restore is required, we have a tested, documented process for executing it cleanly.
We monitor your SSL certificate expiry and renew it before it lapses. An expired SSL certificate produces browser security warnings that damage visitor trust and can cause search engines to flag your site. SSL management is included in every maintenance plan at no additional cost.
We configure and maintain spam filtering for your contact forms and comment sections, and apply bot protection rules at the server or plugin level to reduce junk submissions and reduce server load from automated crawlers. Spam and bot activity is summarised in your monthly report.
We deliver a written monthly report covering every update applied, security scan results, uptime statistics, backup verification status, SSL certificate status, spam and bot summary, and any support hours used from your bank that month. The report is formatted for a non-technical reader and includes a plain-language summary of anything that requires your attention or a decision.
Every maintenance plan includes a bank of support hours each month (between 2 and 5 hours depending on your plan). Support hours cover content changes, small fixes, plugin investigations, and minor development work. Unused hours do not roll over, but you always know how many hours you have available and what has been used. There are no surprise invoices for routine requests that fall within your bank.
We conduct a full audit of your WordPress installation. We review your core version, PHP version, plugin list, theme, hosting configuration, existing backups, security scan history, and SSL status. We deliver a written audit report within five business days of receiving access. The audit identifies any immediate risks that need addressing before routine maintenance begins.
We set up your staging environment, configure off-site backups, activate uptime monitoring, and deploy your security scanner. If your hosting platform requires reconfiguration (common on SiteGround or shared hosting accounts), we handle that as part of onboarding. Setup typically takes one to two weeks depending on the complexity of your current setup.
We apply core, plugin, and theme updates on your documented schedule. Security alerts are monitored and reviewed continuously. Uptime alerts are actioned immediately. Your support hours bank is available throughout the month for small requests. At the end of each month, we deliver your maintenance report.
Your monthly report is delivered within five business days of the end of each calendar month. It covers all activity in the period. We flag anything that requires your attention or a decision. You can request a brief call to discuss the report at any time. Annually, we conduct a more thorough review of your plugin stack, PHP version, and hosting configuration to ensure your maintenance plan remains appropriate for your site's current state.
We hold the update, document what broke, and investigate the conflict. In most cases, the fix is a configuration change or a compatibility workaround that we apply on staging before the update is pushed to live. If the conflict cannot be resolved quickly, we defer the update and flag it in your monthly report with our recommended resolution. Your live site is never touched until the staging version is clean.
Yes. WooCommerce sites require additional care because updates to WooCommerce core, payment gateway plugins, and related extensions can interact in ways that affect the checkout. Our WooCommerce maintenance process includes checkout testing on staging after every relevant update before live deployment. We do not apply WooCommerce updates, payment gateway updates, or major plugin updates to a live store without a completed staging test.
Under UK GDPR, if your WordPress site holds personal data (contact form submissions, customer accounts, newsletter subscribers, or any other personal information) and that data is exposed through a security breach, you have a mandatory obligation to notify the ICO within 72 hours of becoming aware of the breach. Poor maintenance, specifically outdated plugins and unmonitored security, is the most common entry point for WordPress compromises. Structured maintenance reduces your risk of an incident and ensures that if one occurs, you have the monitoring and documentation needed to detect it promptly, assess its scope, and meet your notification obligations.
We work with WP Engine, Kinsta, and SiteGround UK as our primary managed WordPress platforms. All three offer UK or European data centres, built-in staging environments, and server-level performance and security features that complement our maintenance process. We can also work with other hosting platforms including Cloudways, Pressable, and mainstream shared hosts, though our ability to configure certain features may be limited depending on the hosting environment. We will tell you during onboarding if your current host creates constraints.
Support hours cover content changes (text updates, image swaps, new pages built using existing blocks), small fixes (form configuration, redirect corrections, minor CSS adjustments), plugin investigations, and brief consultations. They do not cover new feature development, custom plugin or theme development, SEO campaigns, or work that would reasonably be scoped as a separate project. If a request is likely to exceed your monthly bank, we tell you before starting and agree a separate cost. There are no surprise invoices.
Yes. The majority of our UK maintenance clients come to us from a previous developer or agency. Our onboarding audit is specifically designed to document a site that was handed over without documentation. We review everything from scratch, identify risks, and produce a written baseline before ongoing maintenance begins. The only thing we require is administrator access to WordPress and access to the hosting account (or a means of creating one for us).
Not a black box. Real specialists you can call, with their names on the work.
Out-of-date plugins, unmonitored security, and backups that have never been tested are not problems that get smaller over time. Ignited Nepal provides structured WordPress maintenance for UK businesses that want someone responsible for their site's health: tested updates, off-site backups, active security monitoring, uptime alerting, and a monthly report that tells you everything that happened. Start with a proposal and we will tell you exactly what your site needs.
Ignited Nepal is a Growth Engineering Company based in Kathmandu. We maintain WordPress sites for Nepali businesses that cannot afford to lose their website.
Ignited Nepal
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