Do you work with WooCommerce stores as well as Shopify?
Yes — and we give WooCommerce the same depth as Shopify. Most agencies have a Shopify playbook and adapt it (poorly) for WooCommerce. We have native expertise on both platforms: WooCommerce-specific CRO (checkout plugins, page builder patterns, mobile UX), WooCommerce SEO configuration (Yoast, Rank Math, schema, canonical tags), and Klaviyo integration on WooCommerce, which requires different setup to Shopify. If you're on WooCommerce and have been told you need to migrate to Shopify before we can help — that's the wrong answer. We start from where you are.
How does GDPR affect Google Shopping and Meta Ads for UK stores?
GDPR requires that you collect user data with explicit consent before passing it to Google or Meta. For Shopping, this means configuring Google's Consent Mode so that conversion events only fire for users who have consented — and configuring the Conversions API to send hashed first-party data server-side for consented users. For Meta, the same principle applies via the Conversions API. Running without these configurations typically means underreporting conversions by 30–40%, which distorts your ROAS data and causes Google and Meta to make poor bidding decisions. We configure GDPR-compliant data collection in week 1 before any campaign changes are made.
What's WooCommerce CRO and how is it different from Shopify CRO?
WooCommerce gives you more flexibility in checkout design but also more ways to introduce friction. Common WooCommerce CRO problems: slow checkout page load (due to plugin conflicts), checkout field configuration that asks for unnecessary information, payment gateway display order (placing card before PayPal when your buyers prefer PayPal), and cart-to-checkout drop-off caused by WooCommerce's default multi-step layout. We audit these issues specifically on WooCommerce — not through a Shopify lens.
Do you integrate Klaviyo with WooCommerce?
Yes. Klaviyo integrates with WooCommerce via a native plugin, but the setup requires correct event configuration to ensure browse abandonment, cart abandonment, and purchase events all fire correctly. The default Klaviyo WooCommerce plugin setup misses several events without custom configuration. We handle the full integration — including testing every trigger event — and build all 6 core flows on top of it.
What platforms do you work with for UK e-commerce?
Shopify and WooCommerce, with equal depth on both. Shopify is the right choice for most new UK e-commerce builds because of its speed, reliability, and payments ecosystem (including Klarna and PayPal). WooCommerce makes sense if you're already on WordPress with significant content or SEO infrastructure. Moving platforms has a real cost — we evaluate that honestly before recommending a migration.
What's a good conversion rate for a UK e-commerce store?
The UK e-commerce average is around 1.5–2%. A well-optimised store with clear delivery information (UK buyers are highly sensitive to delivery time and cost), strong customer reviews, a prominent returns policy, and Klarna or PayPal at checkout should be converting at 2.5–4%. Conversion rate is the first metric we benchmark in the audit — and the biggest lever for improving the return on every channel.
How do you measure e-commerce growth?
Revenue by channel, conversion rate by device and page type, CAC by channel, repeat purchase rate, email revenue as a percentage of total, and Shopping impression share. All tracked in GA4 with a GDPR-compliant setup and a custom e-commerce reporting view. Monthly reports cover what changed, what drove the change, and what the next 30 days prioritise.
How long before results?
Quick wins — feed fixes, checkout optimisation, Klaviyo flows — show within 3–6 weeks. Paid acquisition improvements show in 4–8 weeks. SEO compounds over 3–6 months. We're explicit about which workstream produces revenue on which timeline, and we prioritise the fastest-impact work in the first month.