How does PIPEDA affect our Meta Ads and Google Shopping campaigns?
PIPEDA (Canada's Personal Information Protection and Electronic Documents Act) requires that you collect user data with informed consent before passing it to Meta or Google. For Google Shopping, this means configuring Consent Mode so conversion events only fire for users who have consented. For Meta, the Conversions API must be configured to send hashed first-party data server-side for consented users only. Running without these configurations means underreporting conversions by 30–40%, which distorts your ROAS data and causes Google and Meta's algorithms to make poor bidding decisions. We configure PIPEDA-compliant data collection in week 1 — before any campaign changes.
Do you work with WooCommerce stores as well as Shopify?
Yes — and we give WooCommerce the same depth as Shopify. Most agencies have a Shopify playbook and adapt it for WooCommerce as an afterthought. We have native expertise on both platforms: WooCommerce-specific CRO (checkout plugins, mobile UX), WooCommerce SEO configuration (Yoast, canonical tags, schema), and Klaviyo integration on WooCommerce, which requires a different setup to Shopify. If you're on WooCommerce and every agency has pushed a Shopify migration — start with a conversation about whether migration is actually warranted.
Should I be on Shopify or WooCommerce?
The honest answer depends on your situation. Shopify is the right default for most new Canadian direct-to-consumer stores: fast to set up, reliable, and handles Canadian payment gateways cleanly. WooCommerce makes sense if you're already on WordPress with significant content, blog, or SEO infrastructure — migrating has a real cost in rankings and content architecture. If you're on WooCommerce and it's working well enough, the better investment is usually optimising it rather than migrating. We give you an honest view of both options as part of the audit.
Do you build Klaviyo flows for WooCommerce as well as Shopify?
Yes. Klaviyo integrates with WooCommerce natively, but the setup requires correct event configuration — browse abandonment, cart abandonment, and purchase events need to be verified individually. The default Klaviyo WooCommerce integration misses several events without custom configuration. We handle the full integration on WooCommerce, then build all 6 core flows on top of it. Revenue tracked from day one.
Do you handle bilingual (English/French) stores for Quebec?
Yes. For brands selling to Quebec, we offer bilingual SEO: French keyword research, category page content in French, and bilingual product schema. We also review the checkout UX for French-language buyers and advise on Quebec-specific consumer protection considerations. Bilingual capability is available as an add-on across our service tiers.
How do you work remotely with Canadian clients?
All project delivery is remote — strategy, reporting, and implementation. We work across time zones and schedule regular calls at times that work for Canadian business hours. Monthly reporting is delivered as a written summary plus data dashboard, so you always have a clear view of performance without needing a call to interpret it.
What's a good conversion rate for a Canadian e-commerce store?
The Canadian e-commerce average is around 1.5–2%. A well-optimised store with strong trust signals, clear province-level delivery information, correct payment options (Shop Pay, PayPal, Interac where applicable), and fast mobile load times should be converting at 2.5–4%. Conversion rate is the first metric we benchmark in the audit.
How long before results?
Quick wins — feed fixes, checkout optimisation, Klaviyo flows — show within 3–6 weeks. Paid acquisition improvements show in 4–8 weeks. SEO compounds over 3–6 months. We're explicit about which workstream produces revenue on which timeline, and we prioritise the highest-impact work in the first month.