How do I set up an automated HomeStars review request after job completion for a Canadian home services business?
An automated HomeStars review request is configured in Jobber as a follow-up automation: when a job is marked complete, a text message or email is sent to the customer 24 hours later with a personalised message and a direct link to the business's HomeStars profile review page. HomeStars also provides a review request feature within its Pro membership dashboard that allows businesses to send review requests directly through the platform. Combining both — a Jobber-triggered SMS with a HomeStars link, and a follow-up via HomeStars' own request tool — generates the highest review conversion rate. The HomeStars profile URL for review submission is available in the HomeStars Pro dashboard.
How do I configure correct HST, GST, and PST tax rates by province in Jobber for a Canadian home services company?
Jobber's tax configuration is accessed under Settings > Taxes, where tax rates can be created for each province in which the business operates. For Ontario, a single 13% HST rate is created. For Nova Scotia, a 15% HST rate. For British Columbia, separate 5% GST and 7% PST rates are created. Each client or job location is assigned the applicable province, and Jobber applies the correct tax rate to invoices automatically based on the job address. For businesses operating in multiple provinces, this configuration ensures that every invoice applies the correct provincial tax rate without manual adjustment at the time of invoicing.
How do I set up annual recurring maintenance bookings for Canadian HVAC or eavestrough customers in Jobber?
Annual recurring maintenance is configured in Jobber by creating a recurring job for each customer on the appropriate annual schedule — furnace tune-up in September, eavestrough cleaning in October, AC service in April — with a reminder message sent to the customer six weeks before the scheduled visit asking them to confirm. On confirmation, the job is scheduled in the dispatch calendar. Jobber's recurring jobs feature handles the scheduling automatically once the initial configuration is set. For businesses with a large existing customer base, a one-time import of current recurring customers into Jobber's recurring job system sets up the entire schedule at once.
How do I create French-language job confirmation and invoice templates for Quebec customers in Jobber?
French-language templates in Jobber are created by duplicating the standard English email templates for job confirmation, invoice, and follow-up, and translating the content into French. Jobber supports custom email templates per client or per job type. Province-based routing is configured by tagging Quebec clients with a French-language preference and applying the French template to jobs for those clients automatically. For businesses that do not currently segment clients by province in Jobber, a custom field for province and language preference is added to the client record, and a workflow rule applies the correct template based on that field.
What is the best job management software for a Canadian home services business — Jobber or ServiceTitan?
Jobber is the strongest fit for Canadian home services businesses with 1 to 20 field staff. It is Canadian-built, supports Canadian tax configurations, integrates with HomeStars, and has a pricing structure suited to small and mid-size operations. ServiceTitan is better suited to larger operations with complex dispatch, multi-location management, and enterprise reporting requirements, and its pricing reflects that. Housecall Pro is a lower-cost alternative with good mobile functionality. For most Canadian plumbing, HVAC, electrical, and cleaning businesses, Jobber is the right starting point, and most of its relevant Canadian-specific capabilities need to be actively configured rather than assumed to be on by default.
