What happened to my Smart Shopping campaign when Google migrated it to PMax?
Google migrated all Smart Shopping campaigns to Performance Max in September 2022. The migration carried over your existing budget, bidding strategy, and whatever creative assets were in the account. It did not restructure your asset groups, upload audience signals from your CRM, or add brand exclusion lists. The result is that most Canadian advertisers are running PMax with the minimum viable configuration Google needed to complete the migration, not with a setup optimised for their business.
Is uploading customer data to Google for audience signals PIPEDA-compliant?
Customer match uploads involve hashing and transmitting personal information — typically email addresses — to Google for audience matching. Under PIPEDA, this requires appropriate notice to your customers about how their data is used and a legal basis for processing. We document the upload process and the relevant PIPEDA considerations as part of our Canadian audience signal deliverable. We recommend you review the documentation with your privacy counsel before the upload proceeds.
Does Performance Max work for Canadian businesses targeting both English and French audiences?
PMax can target French-language audiences with French-language asset groups, but this requires building separate asset groups in each language — not a translation layer on top of English copy. For Canadian advertisers with bilingual audiences, we assess the volume and value of the French-language opportunity during the audit phase. If it is material, we build it into the rebuild plan. If not, we document why English-only targeting is the appropriate starting point.
How do I know if my Shopify PMax tracking is accurate?
The most common Shopify tracking issues we find in Canadian accounts are duplicate purchase events from overlapping tag configurations, incorrect CAD purchase values caused by currency conversion errors, and missing conversion data for orders completed through third-party payment gateways. We identify all of these during the five-day audit. You will receive a conversion tracking report that documents every event, every firing condition, and every discrepancy before we make any changes.
Do I need to pause my existing PMax campaign during the audit?
No. The audit is conducted on a read-only basis for the first five days — we review the account without making changes. The rebuild happens in a structured sequence that we agree with you before any live changes are made. We typically stage the transition during a period of lower commercial risk for your business rather than mid-peak-season, and we include a rollback plan in the rebuild documentation.