WEBSITE MAINTENANCE & SUPPORT

WordPress Maintenance for Canadian Businesses That Need More Than a Hosting Backup Plan

Ignited Nepal provides structured WordPress maintenance for Canadian businesses, publishers, and organisations. Core, plugin, and theme updates tested on staging before they touch your live site. Security monitoring, uptime monitoring, off-site backups, SSL management, spam and bot protection, and a monthly report covering everything done and everything found. A support hours bank for small fixes and changes with no surprise invoices. Aligned with PIPEDA's breach of security safeguards requirements for organisations that collect personal information through their WordPress site.

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/ This is for you if

Who This Is For

Your site was built, launched, and then left to run. The hosting company keeps it online and runs backups periodically. Nobody is watching the plugin versions, the security scanner results, or the PHP compatibility. You know the site needs someone responsible for it but your internal team does not have the time or the WordPress knowledge to do it properly.

Your WordPress site was built by a freelancer or a previous agency that is no longer involved. You have WordPress admin access and some degree of hosting access but no plugin documentation, no stated backup schedule, and no idea what a staging environment would even look like for this site. You need someone to audit what you have, document it, and build a structured maintenance process around it.

You know what it feels like when a WooCommerce update takes down your checkout or a plugin conflict turns your homepage into a white screen. You dealt with it at the time but you have no confidence it will not happen again. You need a maintenance process where updates are tested on staging before they reach your live site and where there is a documented rollback procedure that does not depend on memory or luck.

Your site collects contact form submissions, customer accounts, newsletter subscribers, or purchase records. Under PIPEDA's breach of security safeguards rules, if a breach creates a real risk of significant harm to an individual, you have mandatory notification obligations to the Office of the Privacy Commissioner of Canada and to affected individuals. Meeting those obligations requires that you know about the breach quickly. That requires active security monitoring and a maintained, documented site.

/ What's broken

What's Broken

Your Plugins and Core Are Behind on Updates

Out-of-date WordPress plugins are the most common entry point for site compromises. Public vulnerability databases publish WordPress plugin vulnerabilities regularly, and automated scanning tools probe sites for known unpatched versions continuously. If your plugin list has not been reviewed and updated on a scheduled basis, your site is on those lists. Updates are not optional maintenance. They are the primary technical defence against known exploits.

Updates Go Straight to Your Live Site

Many Canadian WordPress sites are maintained by applying updates directly to the live environment without a staging test. This works until a plugin conflict, a WooCommerce incompatibility, or a theme breakage produces a live site that is down, broken, or displaying errors to paying customers. A staging environment makes testing a required step before live deployment rather than an optional one done after problems appear.

Your Backups Are in the Same Place as Your Site

WP Engine, Kinsta, Flywheel, and SiteGround all provide hosting-level backups. Those backups are a reasonable baseline but they sit in the same hosting environment as the site they protect. If your hosting account is compromised, your backups may be affected. An off-site backup stored in a separate location, verified on a schedule, provides a different level of protection and a different level of confidence in recovery.

Downtime Is Measured by When Someone Notices

Without uptime monitoring, a site that goes down at midnight stays down until someone checks it in the morning, or until a customer emails to report it. Uptime monitoring that checks your site every minute and alerts immediately when it detects a problem means you know about downtime in minutes, not hours. The difference between five minutes of downtime and five hours of downtime is often just whether monitoring was in place.

You Have No Written Record of Your Site's Maintenance History

A WordPress site with no maintenance log is a site where every developer who touches it starts from scratch. If something breaks, you cannot trace what changed and when. If your site is reviewed for compliance purposes, you cannot produce evidence of due diligence. A monthly maintenance report is the basic documentation your site's operational history should always have had.

/ What we engineer

What We Do

Each workstream is built by the team that audits it, and wired into the rest of your growth system.

Maintenance Plan and Onboarding Audit

We begin with a complete written audit of your WordPress installation: core version, PHP version, full plugin list with version and update status, theme and child theme, hosting platform and configuration, existing backup schedule, security scan history, SSL certificate status, and any issues found on day one. The audit becomes the baseline for all future reporting and gives you a documented record of your site's state when we took it over.

Staging Environment

We set up a staging environment on your hosting platform. WP Engine, Kinsta, and Flywheel all support staging natively. For SiteGround or other hosts, we provision staging through the platform or separately as needed. All core, plugin, and theme updates are tested on staging before being applied to your live site. Updates are never deployed to live without a staging test.

Core, Plugin, and Theme Updates

We apply WordPress core, plugin, and theme updates on a documented schedule. Security updates are applied promptly. Major version updates are tested more thoroughly on staging and scheduled to minimise disruption. Every update is logged with the version changed, the date applied, and the staging test result.

Security Monitoring

We configure a security scanner (Wordfence, Sucuri, or equivalent) and monitor it actively. We check for malware, file integrity changes, known vulnerability matches against your installed plugins, login brute force attempts, and blacklist status. Security alerts are reviewed by a human, not just collected. If a genuine incident is detected, we notify you in writing within the same business day with a summary of findings and recommended response steps. For incidents involving potential personal information exposure, we document findings to support your PIPEDA notification assessment.

Uptime Monitoring

We configure uptime monitoring that checks your site every minute from multiple locations including North American nodes. Immediate alerts go to our team when your site goes down. For clients on standard plans and above, we begin investigating without waiting for you to contact us. You receive a written incident report for any outage lasting more than five minutes.

Off-Site Backups

We configure automated daily backups stored off-site, separate from your hosting account. Backups are retained for a minimum of 30 days. We verify backup integrity monthly and document the result. For Canadian organisations with PIPEDA data handling obligations, we can configure backup storage within Canadian data centres.

SSL Management

We monitor your SSL certificate and renew it before expiry. An expired SSL certificate triggers browser security warnings, damages visitor trust, and can affect search rankings. SSL management is included in every plan.

Spam and Bot Protection

We configure and maintain spam filtering for your contact and lead generation forms and apply bot protection rules to reduce junk submissions and server load from automated crawlers. Spam and bot activity is summarised in your monthly report.

Monthly Report

We deliver a written monthly report covering every update applied, security scan results, uptime statistics, backup verification status, SSL certificate status, spam and bot summary, and support hours used. The report is written for a non-technical reader with a plain-language summary of any items requiring your attention or a decision. Reports are delivered within five business days of month end.

Support Hours Bank

Every plan includes a monthly support hours bank (between 2 and 5 hours depending on your plan) for content changes, small fixes, plugin investigations, and minor work. Support requests are logged, actioned, and confirmed in writing. No surprise invoices for work within your bank.

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/ What changes

What Changes

Before
After
BeforeOut-of-date WordPress plugins are the most common entry point for site compromises. Public vulnerability databases publish WordPress plugin vulnerabilities regularly, and automated scanning tools probe sites for known unpatched versions continuously. If your plugin list has not been reviewed and updated on a scheduled basis, your site is on those lists. Updates are not optional maintenance. They are the primary technical defence against known exploits.
AfterActive uptime monitoring, continuous security scanning, and a monthly maintenance report means that problems are caught and communicated quickly rather than discovered by customers. You stop being the last person to know when something is wrong.
BeforeMany Canadian WordPress sites are maintained by applying updates directly to the live environment without a staging test. This works until a plugin conflict, a WooCommerce incompatibility, or a theme breakage produces a live site that is down, broken, or displaying errors to paying customers. A staging environment makes testing a required step before live deployment rather than an optional one done after problems appear.
AfterA staging environment with a documented, tested update process removes the risk that a plugin update or WordPress core release breaks your live site. Incompatibilities are caught privately, on staging, before they affect visitors. The update process becomes a routine maintenance task rather than a source of anxiety.
BeforeWP Engine, Kinsta, Flywheel, and SiteGround all provide hosting-level backups. Those backups are a reasonable baseline but they sit in the same hosting environment as the site they protect. If your hosting account is compromised, your backups may be affected. An off-site backup stored in a separate location, verified on a schedule, provides a different level of protection and a different level of confidence in recovery.
AfterStructured security monitoring with documented incident response means that if your WordPress site is compromised and personal information is involved, you have the detection capability and the documentation needed to assess your notification obligations under PIPEDA's breach of security safeguards rules. Maintenance does not guarantee you will never have a breach. It significantly reduces the probability and ensures you have the information to respond correctly if you do.
BeforeWithout uptime monitoring, a site that goes down at midnight stays down until someone checks it in the morning, or until a customer emails to report it. Uptime monitoring that checks your site every minute and alerts immediately when it detects a problem means you know about downtime in minutes, not hours. The difference between five minutes of downtime and five hours of downtime is often just whether monitoring was in place.
AfterMonthly reports, update logs, security findings, and incident records accumulate into a complete written history of your site's maintenance. That history has value when you change developers or agencies, when you conduct a digital infrastructure review, or when your data handling practices are examined.
BeforeA WordPress site with no maintenance log is a site where every developer who touches it starts from scratch. If something breaks, you cannot trace what changed and when. If your site is reviewed for compliance purposes, you cannot produce evidence of due diligence. A monthly maintenance report is the basic documentation your site's operational history should always have had.
AfterA support hours bank gives content changes, minor fixes, and plugin questions a clear and documented process. You submit, it gets done, you receive written confirmation. No chasing. No separate invoices for routine requests within your monthly allocation.

/ How it works

Process

  1. Onboarding Audit

    We conduct a full written audit of your WordPress installation within five business days of receiving access. We document your core version, PHP version, plugin list, theme, hosting configuration, backup setup, security scan history, and SSL status. We identify any immediate risks requiring resolution before routine maintenance begins and deliver a written audit report.

  2. Environment Setup

    We set up your staging environment, configure off-site backups, activate uptime monitoring, and deploy your security scanner. For sites on WP Engine, Kinsta, or Flywheel, staging configuration is straightforward. For other hosts, we assess the options during onboarding and advise if any changes to your hosting setup are recommended. Setup typically takes one to two weeks.

  3. Ongoing Monthly Maintenance

    We apply core, plugin, and theme updates on your documented schedule, testing on staging and deploying after a confirmed pass. Security monitoring runs continuously. Uptime alerts are actioned immediately. Your support hours bank is available throughout the month. Your monthly report is prepared at month end.

  4. Monthly Report and Annual Review

    Your monthly report is delivered within five business days of month end. Annually, we conduct a more thorough review of your plugin stack, PHP version, hosting configuration, and the maintenance plan itself to confirm everything remains appropriate for your site's current state.

Request a Maintenance Proposal

/ Common questions

FAQ

Straight answers on scope, timelines and cost. Anything else, ask us directly.

Ask us directly
What are PIPEDA's breach of security safeguards obligations for WordPress site owners?

Under PIPEDA's breach of security safeguards rules, if your organisation experiences a breach of personal information that poses a real risk of significant harm to an individual, you are required to notify the Office of the Privacy Commissioner of Canada and to directly notify the affected individuals. You are also required to maintain a record of every breach for a minimum of 24 months, regardless of whether it triggered notification obligations. Active security monitoring, structured maintenance practices, and documented incident response procedures directly support your ability to detect breaches promptly, assess their scope, and meet these obligations. Poor maintenance, specifically unpatched plugins and absent monitoring, is the most common source of WordPress compromises that create these obligations in the first place.

Which Canadian hosting platforms do you work with?

We work primarily with WP Engine (including Flywheel), Kinsta, and SiteGround. All three offer managed WordPress environments with staging support, and WP Engine and Kinsta both have Canadian or US data centre options relevant to organisations managing personal information under PIPEDA. We can also work with Cloudways, Pressable, and mainstream shared hosting environments, though certain features such as staging configuration may require different approaches on those platforms. We assess your current hosting setup during onboarding and advise if any changes would improve your maintenance posture.

Does your maintenance plan cover WooCommerce?

Yes. WooCommerce sites require additional care because updates to WooCommerce core, payment gateway plugins, and related extensions can interact in ways that affect checkout functionality. Our WooCommerce maintenance process includes testing the full checkout flow on staging after every relevant update before live deployment. We do not apply WooCommerce updates, payment gateway updates, or major plugin changes to a live store without a completed and documented staging test.

What is included in the support hours bank?

Support hours cover content changes (text updates, image changes, new pages built using existing blocks or templates), small fixes (form configuration, redirect corrections, minor styling adjustments), plugin investigations, and brief consultations. They do not cover new feature development, custom plugin or theme development, or work that would reasonably be scoped as a project. If a request is likely to exceed your monthly bank, we tell you before starting and agree a separate cost in writing. There are no surprise invoices.

Can you take over a site built by a previous developer or agency?

Yes. Most of our Canadian maintenance clients come to us from a previous developer, freelancer, or agency. Our onboarding audit is specifically designed for sites that were handed over without documentation. We review everything from scratch, produce a written baseline, and identify risks before ongoing maintenance begins. We require WordPress administrator access and hosting account access, or a means for those to be granted to us, as part of onboarding.

How quickly do you respond to security incidents?

If our security scanner detects a genuine incident (confirmed malware, unauthorised file modifications, or active intrusion), we notify you in writing within the same business day. We provide a summary of what was detected, the likely entry point, and recommended response steps. For incidents that may involve personal information, we document findings to support your PIPEDA breach assessment. We do not make notification decisions on your behalf, but we provide the documented information and timeline you need to make them.

/ Our team

The people behind the work.

Not a black box. Real specialists you can call, with their names on the work.

About us
Hawrry Bhattarai

Hawrry Bhattarai

Google Ads Expert

LinkedIn

Start here

A Hosting Backup Is Not a Maintenance Plan

Knowing your host runs periodic backups is not the same as knowing your site is maintained. Out-of-date plugins, unmonitored security, and no staging environment are the three most common reasons Canadian WordPress sites get compromised or break without warning. Ignited Nepal provides structured maintenance that covers all three: tested updates on staging, active security monitoring, verified off-site backups, uptime alerting, and a monthly report that documents everything. Start with a proposal and we will audit your site and tell you exactly what it needs.

Ignited Nepal is a Growth Engineering Company based in Kathmandu. We maintain WordPress sites for Nepali businesses that cannot afford to lose their website.
Request a Maintenance Proposal View the evidence